MEMBERSHIP NUMBER

VISITORS NAME

CELL PHONE NUMBER

OFFICE NUMBER

E-MAIL ADDRESS

a) Quick response to your emergency Telephone call to  AA. 
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW

b) Acceptable time lapse between your phone call and AA patrol driver reaching you.  
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW         

c) (i) Technical assistance by AA road rescue patrol drivers.
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW

e) Reliability of valuations.
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW

(ii) Technical assistance by AA appointed garages and towing vehicles.
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW

d) Speed and efficiency of vehicle valuation process.
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW

g) Experienced and Qualified Personnel: 

i) Driving school instructors
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW

(ii) Valuers
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW

iii) Insurance Brokers
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW

iv) Road rescue drivers
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW

v) Sales representatives
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW  

vi) Licensing Department
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW

vii) Telephone operators
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW

h) Helpful, polite & courteous personnel:

i) Driving school instructors
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW

ii) Valuers                 
  EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW

iii) Insurance brokers
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW

iv) Road rescue drivers
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW

v) Sales representative
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW

vi) Licensing department
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW

vii) Telephone operators
EXCELLENT GOOD AVERAGE BELOW AVERAGE POOR DONT KNOW

d) How did you come to know of AA?

a) Innovative?      YES NO  

b) Respected?      YES NO

c) Trusted?          YES NO

d) Professional?   YES NO

e) Old fashioned? YES NO

 f) Reliable?         YES NO

g) Modern?           YES NO   

h) Efficient?         YES NO

4. In your opinion, are the services offered by the Automobile Association of Kenya: (Yes or No)

a) Well communicated ?    YES NO

b) Affordable ?                 YES NO

c) Good value for money? YES NO

5. Please give us any other comments and suggestion(s) that you may have regarding the services offered by the Automobile Association of Kenya.

6. Has the AA met your needs and expectations to satisfactory standards?  YES NO